Welcome to Aura Skypool Dubai. These Terms & Conditions govern your use of the website auraskypooldubai.com (the "Website") and all services offered by Aura Skypool Dubai ("we," "our," or "us").
By accessing the Website, booking our services, or using our facilities, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our Website or services.
In these Terms & Conditions, the following terms shall have the following meanings:
You can make a booking through our Website, by phone, or by email. All bookings are subject to availability and confirmation. A booking is not confirmed until we send you a confirmation email or other written confirmation.
You are responsible for providing accurate and complete information when making a booking. We reserve the right to cancel or refuse any booking if we discover the information provided is inaccurate or incomplete.
Full payment is required at the time of booking. We accept payment by credit card, debit card, and other methods specified on our Website. All prices are listed in AED (United Arab Emirates Dirham) and include applicable taxes.
We reserve the right to change our prices at any time. However, price changes will not affect bookings that have already been confirmed.
Our cancellation policy varies depending on the type of experience booked. The specific cancellation policy applicable to your booking will be clearly stated during the booking process and in your confirmation email.
Generally, the following cancellation terms apply:
For certain premium experiences and during peak seasons, different cancellation policies may apply.
Requests to modify a booking (such as change of date or time) are subject to availability. We will make reasonable efforts to accommodate modification requests made at least 48 hours before the scheduled time. Modifications requested less than 48 hours before the scheduled time may not be possible.
If you fail to arrive for your scheduled experience ("no-show"), no refund will be provided, and the full amount will be charged.
In the event of adverse weather conditions (such as thunderstorms, strong winds, or other unsafe conditions), we may reschedule your experience or offer alternative arrangements. If we cancel your experience due to weather conditions, you will be offered a full refund or the option to reschedule.
All Guests must comply with the rules and regulations of the Venue, which include but are not limited to:
Some of our experiences have age restrictions, particularly those that include alcoholic beverages. The minimum age requirement will be clearly stated in the description of each experience. Valid identification may be required to verify age.
We maintain a smart casual dress code at our facilities. Appropriate swimwear is required for pool access. Revealing or offensive clothing is not permitted. The Venue reserves the right to deny entry to anyone not adhering to the dress code.
We are committed to providing a safe and enjoyable environment for all guests. Any behavior that is disruptive, offensive, threatening, or that disturbs the enjoyment of other guests may result in immediate removal from the Venue without refund.
Swimming and activities around water inherently involve risks. By booking our services, you acknowledge and accept these risks. You are responsible for your own safety and the safety of those for whom you make bookings.
To the maximum extent permitted by law, we disclaim all liability for any loss, damage, injury, or expense you may suffer as a result of using our services, whether due to our negligence, breach of contract, or otherwise.
Our liability for any claim shall not exceed the amount paid by you for the specific booking that is the subject of the claim.
We are not responsible for the loss, theft, or damage to any personal belongings brought to the Venue. Lockers may be provided, but you are responsible for securing your valuables.
If you have any medical conditions that may affect your ability to safely participate in water activities, please consult a medical professional before booking. You are responsible for ensuring that you are physically fit to participate in the activities.
The content of the Website, including text, graphics, logos, icons, images, audio clips, and software, is our property and is protected by international copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, or publicly display any content from our Website without our prior written consent.
Your privacy is important to us. Our Privacy Policy, available on our Website, explains how we collect, use, and protect your personal information. By using our services, you consent to the terms of our Privacy Policy.
We may take photographs or videos at our Venues for promotional purposes. By entering the Venue, you grant us the right to take and use such photographs or videos, which may include you or members of your party, for promotional purposes without compensation.
If you prefer not to be included in photographs or videos, please inform our staff at the Venue.
We shall not be liable for any failure or delay in performing our obligations if such failure or delay is due to circumstances beyond our reasonable control, including but not limited to acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, pandemic, lock-outs, strikes or other labor disputes.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
We reserve the right to amend these Terms & Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms & Conditions.
If any provision of these Terms & Conditions is found to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in full force and effect.
If you have any questions or concerns about these Terms & Conditions, please contact us at:
Aura Skypool Dubai
5 Ross Manors
Port Tonyhaven, AB22 8ZW
United Arab Emirates
Email: [email protected]
Phone: +447116902807